![]() ![]() Now that you’re aware of PayPal scams and what they look like, you might wonder how you can avoid them altogether. Spelling and grammatical errors: Unlike real communications from PayPal, messages associated with PayPal scams are often poorly written and riddled with spelling and grammatical errors.It’s also important to note that legitimate PayPal emails will never include attachments, so if you see one, it’s best to treat it as a scam. You can do this by hovering your mouse over the link or by copying and pasting the link address into a text document. Suspicious links or attachments: Even in a realistic-looking email, it's always best to thoroughly observe links before clicking.If you get an email requesting this information, it is likely a scam. Requests for personal information: Legitimate PayPal emails will never ask you for sensitive information like your credit card number or password.Generic greeting: PayPal scam messages often include generic greetings such as “Dear Customer” or “Dear PayPal user.” In a real PayPal email, you’ll be addressed by the name you used when setting up your account.The point of this is to try to get you to act fast and follow their instructions before you notice it’s a scam. Sense of urgency: Many PayPal scammers use social engineering tactics to help create a sense of urgency in their messages.Some emails may have “PayPal Support” as the display name even though the email address might be something different, for example. Suspicious display name or email address: Whenever you receive an email that appears to be from PayPal, take a closer look at the sender’s address and display name.To quickly detect a PayPal scam, keep an eye out for these six warning signs: Unauthorized charges are against our Terms of Use.While these PayPal scams vary in context, many of them share similar traits that can help you identify when you’re dealing with a scam. Roblox accounts associated with unauthorized charges are subject to deletion. Once disputed, Roblox will be unable to provide a direct or immediate refund due to the dispute process. As a reminder, please contact us before disputing a charge. See the following articles from these providers:Īfter reporting applicable Credit/Debit, PayPal, or Google Play charges to Roblox’s Customer Support, our billing department will investigate and assist you with eligible refund requests. Mobile/console providers also offer additional features such as password protected purchasing you can enable on your account to help prevent accidental or unauthorized charges. Please reach out directly to Apple/iTunes, Microsoft (Windows App or Xbox), or Amazon to request a refund for any unauthorized purchases through their services. These payment providers require any refunds to go through their support services and these charges cannot be refunded by Roblox. These purchases will appear on any linked card or bank account you have associated with your mobile/console provider. Roblox also accepts payment through iTunes, Xbox, Microsoft (Windows App or Xbox), and Amazon. Reporting Unauthorized Charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon Purchases Last four digits of the Credit/Debit Card used.When reporting charges make sure to provide the following: If the charge on your statement says “Roblox”, without the “Xsolla” prefix, please contact Roblox’s Customer Support team at: If the charge on your statement says “Xsolla*Roblox”, please contact Xsolla’s Customer Support team at: Please continue reading for more information on contacting us or a third-party provider for unauthorized charges. Roblox works with multiple payment providers to provide a safe and secure purchasing experience. Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. If you notice charges on your Credit/Debit card, PayPal, or Google Play account that you did not authorize, please contact Customer Support before disputing any charges. ![]() ![]() ( Click here for the next section for charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon.) Reporting Unauthorized Charges for Credit Card, PayPal, and Google Play Purchases However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers. Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. ![]()
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